FAQs

 

1). Q. Can the item purchased from your site be returned?

     A. No.

2). Q. Can a refund be made if the item purchased is not to my liking/not what I wanted?

     A. No. for this reason we advice and encourage you to message us with all your  enquires before making any purchases.

3). Q. Do you accept trade-in?

     A. No. We only sell what we get direct from miner or supplier.

4). Q. Are the pictures posted on your site enhanced in any way or form?

     A. No.

5). Q. Do you sell any created or synthetic gemstones?

     A. No. All our gemstones are accompanied with certification of gemological identification which are done by a third party. We rely on honest and reliable gemologist for the certification. 

6). Q. How long will it take for you to deliver the order or purchase made from your website?

      A. It will normally take three to five working days to send the purchase by courier upon confirmation of purchase. (directly to the buyer hand).

7) Q. How long the parcel will reach you?

       A. It depends on the courier services.

8). Q. Do you provide making/setting services for rings, pendants or earrings?

     A. Yes we do made-to-order, in yellow or white gold for rings, pendants or earrings. We accept your design and will put our utmost skills to meet your requirement and to your satisfaction.

8). Q. What are your terms and conditions of sale?

     A. Our terms and conditions are clearly stated and is all mentioned in the purchasing process of our products. 

9). Q. Are your gemstones treated (oiled, heated or infilled) ?

     A. As we mentioned earlier all our gemstones are accompanied with third party appraisal, which will indicate if any treatment was done and ninety percent of our gemstones are untreated but if any treatment was done, we will make it known on the gemstone posted. 

10). Q. What are the Numerology and Astrology gemstones about? How will I know what the number represent?

       A. The numerology and astrology are about personalised gemstone that will match you according to your date of birth.This is an ancient technique used to synchronise the gemstone with your physical or emotional/spiritual need.

For example. Your date of birth is:

4th March 1997 = / 3 / 1997

Your physical gemstone is referenced under number 4 of the numerology and astrology site.

Now, to get the emotional or spiritual gemstone is to add up all the numbers: 

4 + 3 + 1 + 9 + 9 + 7 = 33 = 3 + 3 = 6

So your emotional or spiritual gemstone is referenced under number 6 of the numerology and astrology site.

We do not use commercial or reference books on this subject. Our methods, technique and knowledge have been passed down generation after generation.  We are proud to be the third generation and have been practising this for the last 30 years; always meeting our clients' requirements.

11). Q. Why or what are the beads for? Are they only for wearing or chanting?

       A. The beads can be used as bracelet or for chanting purposes and not confined to a single use. What we have displayed can be used by anyone who wants to do religious chanting. We accept special orders according to the number of beads required and the availability of material. Price varies accordingly.

12). Q. How do you name the gemstones and minerals in Mandarin?

       A. We engaged an expert to do so.

13). Q. When normally do you update your site with new product? or What is the frequency of your website product being updated?

       A. We update it daily as we have over 100,000 of specimens and gemstones combined to be posted. We take a break from posting on Sunday and Public Holiday or when travelling and hunting for specimens.

14). Q. Why the differences in your weighting scale and and shipping weight?

      A. The different are added due to packing weight. For item less than 2kg we will at 0.05kg for packing material. 2-4kg we will add 0.1kg of packing material and 4-6kg will be 0.15kg and so on. This additional weight are charge for by the shipping agency. But, rest assure we do not charge you for the packing material, we add the weight for the shipment charges only.

15). Q. Where are we base?

       A. Singapore

16). Q. Will the company reject purchase made after payment?

       A. Yes, the company have the right to reject, refund payment to be consider. 

17). Q. Why do the company ask for identification and proof of documents? (PDPA)

       A. Under the Regulation, yes the company have the right to verify your identity and keep a copy of the documents.

18) Q. What precaution do you take in view of the pandemic?

      A. We will use alcohol swab to clean the product if it is small e.g. ring, pendant, earring, small crystal or minerals and for the bigger one we will wash it with soap or vinegar before packing. We will provide video on this process upon request. 

 19) Q. Do you accept buyer from oversea?

       A. NO. We only deal with Singaporean and only Singapore base buyer as we will not do oversea postage. Unless a request is being made before hand and the requirement is being fulfil.

Please send us a message before buying our product online. Specially for oversea customer.

 

This page will be updated when more questions arised.