1). Q. Can the item purchased from your site be returned?
2). Q. Can a refund be made if the item purchased is not to my liking/not what I wanted?
A. No. for this reason we advice and encourage you to message us with all your enquires before making any purchases.
3). Q. Do you accept trade-in?
A. No. We only sell what we get direct from miner or supplier.
4). Q. Are the pictures posted on your site enhanced in any way or form?
5). Q. Do you sell any created or synthetic gemstones?
A. No. All our gemstones are accompanied with certification of gemological identification which are done by a third party. We rely on honest and reliable gemologist for the certification.
6). Q. How long will it take for you to deliver the order or purchase made from your website?
A. We encourage self collection, if need to be deliver we will normally take three to five working days to send the purchase by courier upon confirmation of purchase. (Directly to the buyer hand).
7) Q. How long the parcel will reach you?
A. It depends on the courier services.
8). Q. Do you provide making/setting services for rings, pendants or earrings?
A. Yes we do made-to-order, in yellow or white gold for rings, pendants or earrings. We accept your design and will put our utmost skills to meet your requirement and to your satisfaction.
8). Q. What are your terms and conditions of sale?
A. Our terms and conditions are clearly stated and is all mentioned in the purchasing process of our products.
9). Q. Are your gemstones treated (oiled, heated or infilled) ?
A. As we mentioned earlier all our gemstones are accompanied with third party appraisal, which will indicate if any treatment was done and ninety percent of our gemstones are untreated but if any treatment was done, we will make it known on the gemstone posted.
10). Q. What are the Numerology and Astrology gemstones about? How will I know what the number represent?
A. Numerology is a pseudoscience method of working with numbers while astrology are mainly base on traditional india doctrine base of the movement of the stars.
Our methods, technique and knowledge have been passed down generation after generation. We are proud to be the third generation and have been practising this for the last 30 years; always meeting our clients' requirements. We do not use commercial or reference books on this subject. It is best to make an appointment either with us or any qualified professional in regard of this..
11). Q. Do you accept Oversea Purchase and will you parcel it oversea out of Singapore.
A. No. We do not accept oversea purchase and we do not export or parcel our product out of Singapore.
12). Q. How do you name the gemstones and minerals in Mandarin?
A. We engaged an expert to do so.
13). Q. How do we make an appointment for Numerology Consultation?
A. Either drop us a mail of book it online.
14). Q. Where are we base?
15). Q. Will the company reject purchase made after payment?
A. Yes, the company have the right to reject, depending on the circumstances and not not refund the payment of deposit made.
16) Q. What precaution do you take in view of the pandemic?
A. We will use alcohol swab to clean the product if it is small e.g. ring, pendant, earring, small crystal or minerals and for the bigger one we will wash it with soap or vinegar before packing. We will provide video on this process upon request.
17) Send us a message with your question.
This page will be updated when more questions arised.